Exchange and Refund Policy

At LA PLANCHETTA USA we have a clear and flexible exchange policy so that our clients can make purchases with confidence.

In the event that the customer is not satisfied with the purchased product, they can always exchange it for any other product of equal value or several products that are equal to or do not exceed the value of the purchased product. The product exchange mode for the same model is not allowed, unless the exchange is due to a product defect.

In the case of opting for a change or return (only due to product failure) the client will have to communicate from here: https://www.laplanchettausa.com/contacto/reclamos/, within 14 calendar days of having made the request. purchase, where you will be advised on the management from Monday to Friday from 9 a.m. to 5 p.m.

In the event that the client requires a return, they will only be accepted due to product failure. The return charge will not be charged in the event that the return is due to a defective product, an error in the product shipped, or unavailability.

No money refunds will be made, except in the following cases:

Defective products, after verification and approval of our quality control department.

Shipment of Unsolicited Products. In the event that, due to an error in our dispatch system, a different product from the one you purchased has arrived.

The refund will be made, after being approved, within the following 12 business days, through the same means of payment chosen by the customer at the time of purchase.

In order to make a change effective, it is a requirement that the products are in perfect condition.

If the price of the Product has been modified and is within the 30-day period, will be considered the price on the date of purchase that appears on the ticket.